UVA!

Overview

UVA is a food delivery service based in Puerto Rico — think Uber Eats, built for the local market. To keep operations running smoothly, their dispatchers and drivers needed dedicated tools: a real-time web dashboard for dispatch teams to coordinate orders, and a mobile app for drivers to accept and manage deliveries on the go.

I designed both products end-to-end — from user flows and wireframes through to final UI — creating a connected experience that keeps orders moving from restaurant to doorstep.

Timeframe:
March 2019

My role:
Senior UX Product Designer

Team:
 1 Designer (me) · 1 PM · 2 Engineers

Company
UVA / pideuva.com

The Challenge

Dispatchers were managing a high volume of live orders across multiple restaurants and drivers — with no dedicated tool built for that job. Coordinators relied on manual communication, and drivers had no clear in-app workflow to accept, navigate, and confirm deliveries.

The challenge was designing two interconnected products that could handle real-time pressure — one for the operations team watching the full picture, and one for the drivers working on the ground.

Key friction points:

  • Dispatchers had no centralized view of order status, driver location, or availability.
  • Drivers lacked a simple, focused app for accepting and tracking their deliveries.
  • Communication between dispatch and drivers was fragmented
    No clear handoff states between restaurant, driver, and customer.

My Process

I started by mapping the full delivery lifecycle — from an order being placed to it arriving at the customer's door — identifying every touchpoint where a dispatcher or driver needed to take action or make a decision.

With that flow defined, I designed the dispatcher dashboard first, focusing on real-time order management, driver availability, and map-based coordination. The driver app was designed in parallel, keeping the interface minimal and task-focused — drivers needed to act fast, often on the move.

Wireframes were validated with the team before moving to high-fidelity UI, and both products were designed to share a consistent visual language rooted in UVA's brand.

Dispatcher Board

2.0 cardGrid_Opened_Sidebar
3.0 Order_detail

Users & Use Cases

Two distinct users. Two very different contexts. Both needing to work in sync.

  • Dispatchers — Monitor all active orders in real time, assign drivers, track delivery progress on a live map, and communicate directly with drivers and restaurants.

  •  Drivers — Receive and accept delivery requests, get turn-by-turn routing, view order details, and confirm drop-offs — all from a clean, distraction-free mobile app.

thumb_UVA2

Driver's App

2.0 Login
3.0 Online
3.1 Notification
7.0 Provider
3.2 deriver tool

Results & Impact

Both products launched and became core operational tools for UVA's delivery network. The dispatcher dashboard gave coordinators full visibility into live orders for the first time, and the driver app streamlined the acceptance and delivery flow into a clear, step-by-step experience.

The consistent design across both products also reduced onboarding friction — new dispatchers and drivers could get up to speed quickly without extensive training.

Thank you for coming over!

Lets Talk!

For collaboration or freelance opportunities, please contact me at alexis.blas@me.com. follow me on LinkedIn.